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- Gmail Crash, What is Gmail? Gmail is a free, web-based email service provided by Google, which has tens of millions of users worldwide. Due to a trademark dispute, the service is also known as Google Mail in the UK and Germany.
- How does Gmail differ from competitors? Gmail first launched in April 2004 as an invitation-only service, before becoming available to the general public in February 2007. It was an instant hit with web users, who were attracted to the service because it offered 1GB of free message storage, a huge increase on the 2MB or 4MB offered by other web-based email services, such as Hotmail, Yahoo and AOL, at that time. In recent years, Google has increased that free storage limit to more than 7GB.
- What has caused the service to crash? Google has declined to say what has caused the Gmail outage, but the crash is particularly surprising because the service is usually very robust. The last major Gmail incident occurred in October, when some users couldn’t access their Gmail accounts for almost a whole day. However, the problem appears more widespread this time around. It seems that the technical issues are affecting only the web-based version of Gmail, and that users are still able to send and receive messages using third-party mail applications, and mobile devices, such as iPhones and other handsets, many of which rely on Gmail’s IMAP (internet message access protocol) capabilities to handle messages, rather than the more common POP3 protocol.
- How many people will be affected by the outage? According to web monitoring company ComScore, more than 113 million people use Google’s Gmail service worldwide every month. Although Google acknowledged a “number of users” were having trouble with the service, it declined to say how many people were affected. However, Gmail users from across the globe have been leaving messages on Twitter describing problems with the email service in many countries throughout Europe, including Spain and Malta, and even as far afield as India and Australia. An increasing number of corporate users rely on Google to power their office email systems.
- What happens next? Google says it is “working hard” to resolve the problem, although it gave no indication as to when Gmail would be back up and running. In the meantime, Gmail users are turning to third-party mail applications and mobile devices to access their messages. Longer term, confidence in Google’s ability to provide a robust email service could be dented, and some users may decide to look at alternative email providers.
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