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Google’s popular e-mail application Gmail went down September 1st 2009 afternoon for about an hour and a half, in an outage affecting both free, paying users and it didn’t take long for tens of thousands of Twitter users to note that the service was offline.
“We’re aware of a problem with Google Mail affecting a small subset of users. The affected users are unable to access Google Mail. We will provide an update by September 1, 2009 1:53:00 PM UTC-7 detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.” Google said at 11:12 a.m. PDT on its Google Apps status dashboard after it discovered the error.
Many of Google’s services essentially exist in “the cloud” — that is, users interact with programs on Google’s servers via the Web, rather than running them from their own computers. That means the company’s business and reputation, depends on its being available to consumers and business customers without interruption.
Google did not immediately respond to a request for comment, but a spokesperson left the following comment on this post after publication:
According to Los Angeles Times, On behalf of Google I wanted to let everyone know that we’re really sorry for the inconvenience and working to fix the problem as fast as we can. If you have IMAP or POP set up already, you should be able to access your mail that way in the meantime. You can find the latest information on the Apps Status Dashboard at www.google.com/appsstatus.
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