Latest news Nexus One Problems Google is struggling to provide adequate customer service for the Nexus One (aka Google phone), according to reports. The Google Mobile forums are brimming with unanswered queries and problems, as customers turn to Google itself for support.
One recurring issue in the forums is a problem with the phone either not switching to 3G or switching back and forth between 3G and EDGE too frequently — it’s not clear if this is a significant issue or if the complaints are just a symptom of Google’s (Google) less-than-stellar customer support.
InfoWorld writes of the concerns:
Google appears to be only accepting e-mail customer queries, to which it pledges to reply in one to two days — far too long, say most people who are complaining online.(Nexus One Problems)
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