Gmail News Update: At 5:37 ET Google announced on its Apps Status Dashboard that Gmail service had been restored. Users in various locations confirmed that Gmail was working. The company did not say what caused the outage, which lasted nearly two hours.
Update 4:51 p.m.: Google has changed its latest status update, having removed language about when a resolution is expected. The new text reads:
We are continuing to investigate this issue. We will provide an update by September 1, 2009 5:16:00 PM UTC-4 detailing when we expect to resolve the problem.
Users can access their email via IMAP or POP. You can find instructions for how to do this here.
Google’s e-mail service is out of order right now, but if you want to check on its status, check out Google’s App Status Dashboard, which is a clearing house for information about Google Apps outages.
Google said that the problem was affecting so many of its customers that it decided to also notify users on the Gmail Blog. Engineering director David Besbris described the problem as a “minor issue,” but provided no clues as to what caused the outage. “We’re terribly sorry for the inconvenience and will get Gmail back up and running as soon as possible,” he said.
This is hardly the first time that Gmail has been down. We have reported on outages in May and February of this year and in August of last year.
Google engineers will have an extra handicap while trying to fix the problem. The company uses Gmail internally, and Google employees confirm that they too are without email.
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